Job Description - Business Technology Analyst/Consultant/Sr Consultant - ServiceNow Developer - Bengaluru/Hyderabad/Gurgaon (E19BCCONAASNOW01-EO)
Job Description
Business Technology Analyst/Consultant/Sr Consultant - ServiceNow Developer - Bengaluru/Hyderabad/Gurgaon-E19BCCONAASNOW01-EO
Description
Description
General Expectations:
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Excellent analytical and communication skills
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Work independently and as part of a team with other Deloitte colleagues at all levels
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Work on multiple assignments and prioritize tasks, proactively raise concerns/questions where appropriate for priority or engagement conflict resolution
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Interact with clients on a regular basis through face to face meetings, video/teleconferences and email to understand client’s processes and business problems
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Collaborate and coordinate with Deloitte colleagues that are onsite at client location
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Identify industry best practices and implement them in engagements
ServiceNow Consultants/Senior Consultants-
Responsibilities:
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Participate in user story grooming session, elaboration and design sessions
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Review user stories to understand requirements and technical architecture documentation for solution
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Develop integrations leveraging point-to-point interfaces, Web Services (REST / SOAP), file based transfers, etc.
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Develop integration design to support functional design including full documentation of methods, data transfers and error checking
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Configure the ServiceNow solution to meet identified business requirements, process guides and functional requirements
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Identify requirement “gaps” to maintain a high degree of quality in the solution build
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Provide configuration options to meet specific requirements identifying respective pros and cons for each option
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Ensure that ServiceNow standard practices are utilized for all configuration and customization
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Provide insight and expertise into the ServiceNow configuration based on previous work experiences and training
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Troubleshoot any errors found in the ServiceNow configuration
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Complete the deployment of solutions across sub-production and production environments
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Provide training for each tools functionality both in person and through using other methods
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Actively support the Program Team by acting as main focal point when queries arise around tool functionalities and capabilities; and
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Create the technical documentation, technical design documentation, build/configuration documentation and release notes
ServiceNow UI/UX Developer-
Responsibilities:
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Participate in user story grooming session, elaboration and design sessions
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Review user stories to understand requirements and technical architecture documentation for solution
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Develop UI/UX design, wire frames to support functional design including full documentation of user journey
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Configure the ServiceNow solution to meet identified business requirements, process guides and functional requirements
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Identify requirement “gaps” to maintain a high degree of quality in the solution build
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Provide configuration options to meet specific requirements identifying respective pros and cons for each option
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Design and configure integrations to-and-from the ServiceNow solution and other systems
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Ensure that ServiceNow standard practices are utilized for all configuration and customization
-
Provide insight and expertise into the ServiceNow configuration based on previous work experiences and training
-
Troubleshoot any errors found in the ServiceNow configuration
-
Complete the deployment of solutions across sub-production and production environments
-
Provide training for each tools functionality both in person and through using other methods
-
Actively support the Program Team by acting as main focal point when queries arise around tool functionalities and capabilities; and
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Create the technical documentation, technical design documentation, build/configuration documentation and release notes
ServiceNow Architect-
Responsibilities:
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Manage the ServiceNow solution design for large complex projects
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Understand the business context and how to translate business and functional requirements into a sustainable ServiceNow implementation
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Work with program resources to define sustainment governance and processes as part of operational transition
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Provide insight and expertise into the ServiceNow platform capabilities and vendor product roadmap
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Provide the final technical escalation point for technical teams
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Develop new tools and approaches for ServiceNow development
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Review user stories and provide story points to size the user stories
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Document technical specifications, technical/architectural design documentation
ServiceNow Manager-
Responsibilities:
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Lead the development team and manage the project /sprints to the program plan
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Understand the business context and how to translate business requirements into functional requirements and document functional design
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Work with program resources to define sustainment governance and processes as part of operational transition
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Provide the functional escalation point for development teams
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Be the liason between functional team and developers to ensure all user stories are clear, concise and of high quality
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Facilitate story grooming /elaboration and design sessions
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Develop and manage functional and Lead Test team
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Lead testing effort including Test strategy/plan, test script development and test execution include defect tracking
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Work with program resources to develop deployment plans and manage deployments
Required Qualifications:
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Bachelor’s degree in Software Engineering, Information Systems, Business, or equivalent
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Minimum of 4 years of ServiceNow implementation experience in large complex environments is required
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Minimum of 3 years of professional experience performing technology implementations is required
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Experience with data conversion and migration
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Advanced ServiceNow technical skill - UI Policies, UI Macros, UI Pages, Client Scripts, Script Includes, Business Rules, Mid Server Configuration & Architecture, ACL’s, Import Sets, Transform Maps and Update sets
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Knowledge and experience with JavaScript, PowerShell, JSON, REST and SOAP
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Knowledge and experience with integrations with middleware such as TIBCO, Kafka, MuleSoft, Dell Boomi etc.
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Must be self-directed and able to manage competing priorities and proactively communicate when conflicts arise
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Strong problem solving and analytical skills
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Proficient in Agile development and all phases of the Application Development Lifecycle
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Must be professional, well-spoken and able to interact with onsite teams and customers
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Experience with software development support tools (e.g. Jira, Rally etc.)
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Certified ServiceNow System Administrator (CSA)
Preferred Qualifications:
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ServiceNow Certified Implementation Specialist (any one or more areas e.g. ITSM, HRSD, CSM etc.)
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Master’s degree – MBA / MCA / Master’s in Software Engineering
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