Job Description

Description

Position 1: Training Manager

Job Description:

Should have worked as Process and communication trainer.
Should have experience in process/product and system training.
Coordinate and schedule learning events as well as plan and implement projects.
Contribute to continuous needs analysis and training improvement and additional training projects as required.


Position 2: Communication Training Manager

Preferred Qualification:

Graduate in any stream of specialization..
Excellent Communication skills.
Excellent Facilitation and Presentation skills.
Excellent interpersonal skills – ability to work and influence with multiple Training Team members/ Stakeholders across different operations sites globally.
Job description:

Conducting training sessions on topics related to effective communication, Telephone Etiquette, Voice and accent neutralization, Customer Delight and other soft skills related topics.
Preparing modules and power point presentations for the training workshops on Appearance, Behavior and communication.
Personal coaching for candidates seeking training on spoken English, Communication skills, Building self-confidence.
Preparing and sending proposal for clients before workshop.
Language, speech and interpersonal skills trainer for new hires and middle management.Conduct the Voice Assessment round in recruitment: shortlist candidates from a communication standpoint.
**For More Details:Call 8309249636