Job Description

Location
Bangalore, Bengaluru, Chennai, Hyderabad, Pune
Role Designation
Quality Assurance Manager
Job Description
Technical & Professional Requirements
Minimum Experience required: 7 years,*Location of posting is driven by business needs
Responsibilities
In a portfolio of projects of higher complexity or small accounts:,• Ensure creation of Q&P improvement and customer satisfaction improvement strategy for small accounts.,• Recommend Q&P goal setting in projects and also at the DU level,• Deploy delivery excellence strategies as elicited in the business plan and other related initiatives,• Identify areas of improvement at project levels, coach project managers on strategies for improvement, customize the strategy for projects, verify implementation the strategy,• For a Business Unit or Development Center: offers specialized process training including content-creation,• Identify areas of breakthrough improvement, customize the strategy for accounts; Implement the action plan,• Perform risk assessment, Identifies risk levels, perform root cause analysis, identify risk mitigation action items (involving multiple groups), report risk levels to relevant stakeholders,• Conduct audits, help plan and prepare for client audits and External Quality Certifications and ensures closure of non-compliances,• Plan for and recommend right frequency and customizations to the engagement level feedback, perform ELF analysis and implement required action for improvemen