Job Description

• Bachelor’s degree in technology or any other bachelor’s degree
• 0-2 years of Enterprise / Telecom Network infrastructure relevant experience.
• Detailed, oriented with excellent communication skills (written & oral) particularly the ability to communicate with staff who aren't technically trained.
• Presentation skills, quick learner, self-initiated, team player, open to work in shifts to support and monitor the Global Network Infrastructure.
• Excellent interpersonal skills needed to work with various levels of technical staff members
• Strong analytical and problem-solving skills with demonstrated ability to execute against deadlines
• Manage and prioritize multiple tasks. Ability to manage timelines and meet tight deadlines
• Self-motivated, constructive and positive attitude.
• Possess good understanding of infrastructure management processes; knowledge on ITIL framework.
• Experience as a Network Administrator & hands-on experience in the above areas will be an added advantage

• Remote Network monitoring and ticket queue management
• Knowledge on network monitoring for Large Data Centers, Large WAN/Network environment
• Up-to-date knowledge and understanding of your employer's business and industry needs, as well as the technical demands
• Knowledge/experience on network device administration (Cisco, Juniper, F5 BigIP, Riverbed, Wireless, Fiber optic skills, MPLS/WAN/LAN management)
• Knowledge/experience with inter-network routing architectures, and the underlying network security technologies
• Recognize the importance of customer focus and/or of serving the needs of the end user
• Productivity Tools: Word, Excel, PowerPoint & Visio.

• CCNA/CCNP Certification would be an added advantage.

• 24x7 Remote Network Monitoring & Management
• Own the networking issues connecting and supporting the corporate and shared network environment
• Processing the queue of managed support tickets
• Perform basic troubleshooting of issues alerted by the monitoring system, update the tickets with up-to-date details and a summary.
• Provide 1st level technical support on network related issues.
• Coordinate and work with the vendors for WAN/Internet link issues/flaps.
• Manage and maintain vendor scheduled maintenances
• Provide hardware support & maintenance for all networking components
• Manage existing and new networking solutions, including monitoring the network stability and uptime.
• Escalate any critical issues/incidents identified via proactive monitoring to the L2 team for more detailed investigation.
• Responding and documenting outages and circuits down through incident reporting.
• Responsible for ensuring back up is performed in accordance to business/department guidelines
• Provide monthly reporting on agreed Key Performance Indicators.
• Documentation and change control
• Involve in SNMP Network management
• Monitor event logs and services to be proactive in identifying potential issues
• Prepare Trend Analysis based on link Usage and Hardware Utilization (CPU, Memory, ports, etc.,)
• Attend scheduled network change calls impacting the network monitoring