Job Description

Candidate must have at least 10+ years of overall ServiceNow experience - Hands-on design, development, and deployment experience with the Service-now platform - Candidate must have 5+ years of ServiceNow CMDB, Discovery experience, Service Mapping - Comprehensive understanding and background in ServiceNow Service Mapping and how it should populate the CMDB - Design, deploy, and manage ServiceNow Service Mapping solutions for both on-premise - Define, create, and manage the Service Mapping infrastructure, including schedules, credentials, and mid-Servers - Develop, document, implement, and maintain Service Mapping governance processes, procedures, standards, and policies - Define, create, and manage Service Mapping infrastructure, including patterns - Advanced experience with SN service mapping (new/custom patterns) and impact assessment rules on more recent versions of the platform. - Create and maintain Service Mapping-related documentation - Comfortable and competent interacting with technical SMEs and stakeholders to acquire - information, validation, and feedback. - Knowledge and/or experience with Linux, Windows, and SQL commands necessary to build out applicable patterns. - Familiarity with web application development to help you know how to traverse those layers in service map patterns. - Expert understanding on import sets and transform maps, working with external data sources, ServiceNow data mapping - Knowledge on identification, classification rule in CMDB - Knowledge over event and rule - Articulate the ServiceNow CMDB Classes for Asset and Configuration, their relationships and dependencies - Required Hands on experience with ServiceNow ITOM implementations - Required Knowledge of ServiceNow CMDB Architecture. - Ability to consult on system credential requirements; troubleshoot permissions and network connectivity. - Familiarity with industry-standard communication protocols such as HTTP, TCP, SNMP, SOAP, and REST. - Candidate must have experience in Windows, Network, DB, Linux, Storage devices discovery and other classes - Provide visibility to the performance and issues related to Discovery - Candidate must have an experience on troubling shooting of Discovery issues, such as Credentials failure, Port Issues, Firewall blockage - Experience in resolving Discovery issues & coordinating with various infra teams - Must have good communication skills'