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Applying to Thoughtworks: need details
Job Description
As a consultant System Support Engineer you will play a vital role in supporting the day-to-day operations of application systems. This role involves actively contributing to incident management and gaining exposure to DevOps practices. Your efforts will contribute to the smooth functioning of systems and you'll have the opportunity to learn and grow while assisting in the delivery of solutions to our clients.
Job responsibilities
You will work with incident management process and tools
You will use complex application systems and find your way through them to debug a business impacting issue
You will follow standards and best practices to bring operational efficiencies, stability and availability of the system
You will use continuous delivery practices to evolve, support and deliver high-quality software, as well as value to end customers, as early as possible while working in collaborative, value-driven teams to build innovative customer experiences for our clients
You will leverage your knowledge regarding different logging techniques (various levels) and use them for alerting, monitoring and identifying the root cause of incidents
You will derive meaningful reports/key performance indicators and set up alerting and monitoring mechanisms for quicker identification of incidents and response
You will apply the latest technology thinking from our Technology Radar to solve client problems
Job qualifications
Technical Skills
You have 2+ years of experience working in programming language Java an understanding of cloud platforms such as AWS, Azure or GCP and scripting languages such as Python and Powershell
You understand how to use debugging tools and how to troubleshoot issues with the code
You have experience working with relational or non-relational databases
You have experience working with CI/CD tools such as Jenkins or Azure pipelines
You have an exposure to application monitoring tools such as DataDog, Prometheus or Grafana
You are comfortable with Agile methods such Scrum and/or Kanban
You have the ability to ensure that the deliverables, namely bug fixes and enhancements to the existing codebase, are of high quality and well-tested
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