Job Description

• Provide support and perform troubleshooting tasks, with responsibilities covering multiple products, features and production services
• Work on operations and maintenance driven coding projects, primarily in Perl, Python, Java, shell scripts, and web technologies
• Software deployment support in staging and production environments
• Develop tools to aid operations and maintenance
• System and Support status BI reporting using big data platform
• Ownership of one or more Digital products or components
• Customer notification and workflow coordination and follow-up to maintain service level agreements
• Work with support team for handing-off or taking over active support issues and creating a team specific knowledge base and skill set
   

• B.S. in Computer Science, Engineering or a related technical field
• 2+ years overall development/technical support experience (less with Master’s Degree)
• 1+ years of experience in Perl or equivalent programming language
• 3+ years of experience in UNIX/Linux operating system
   

• Proven ability to troubleshoot and identify the root cause of issues
• Demonstrated skill and passion for operational excellence
• Knowledge of Java based technologies
• Understanding of XML/SOAP, web services, workflow modeling, web application development, and industry-standard commerce systems
• Ability to write intermediate level SQL queries
• Experience in a 24/7 production environment
• Ability to retain composure under stressful conditions