Job Description

• Define the business problem and primary objectives of new projects
• Identify and validate the key business requirements
• Design and develop new automation solutions in line with analysis of the current process
• Perform feasibility analysis, scopes projects, works with the project team to prioritize deliverables
• Create detailed process documentation and translate to Solution Designs by working closely with the development team
• Ensure full sign-off from relevant business, functional & infrastructure stakeholders
• Manage delivery & project plans in line with agreed standards/SLAs
• Support existing processes and implement change requirements as part of a structured change control process
• Problem-solve issues and provide timely responses and solutions as required
• Work within project planning constraints, communicating any project risks and issues to the delivery/project manager
• Identify opportunities and integration with other process automation tools as appropriate

• Graduate degree or equivalent experience (minimum 2 years’ experience as a Business Analyst and ideally 1 year working on BPM, Automation, RPA projects)
• Previous experience gathering and working through business requirements with end users
• An understanding and experience of financial services/insurance operations
• An understanding of workflow based logic and able to conceptualize it as an automated solution
• Ability to interact with business SMEs on behalf of project teams and the RPA team in general
• Excellent written and verbal communication skills with ability to provide clear explanations and overviews to others (internal and external) of their work efforts
• Fluency in English, both written and spoken
• Team player that is able to successfully manage multiple activities, assess priorities and achieve solutions under tight deadlines for themselves
• Comfortable working in a fast paced environment

• Experienced in Software Development Lifecycle (SDLC), including Waterfall and Agile methodologies
• Demonstrated experience with RPA software implementation (UI Path/Blue Prism)
• Knowledge of the Health Insurance Industry: Claim Adjudication, Payments & Eligibility