Job Description

Required Qualifications:

• Dedicated G28 professional
• Undergraduate degree or equivalent experience
• 12+ years of relevant IT experience
• Technical Project Manager with Development, Production Support & QA Experience
• Thorough understanding of how production support and maintenance activities are carried out
• Strong people connect and able to build strong relationships
• Hands on working experience on .Net, Java, SSIS, Informatica, SQL Server, Mainframe, Unix, DB2 and at least 1Enterprise frameworks
• Have managed development and support for large, critical applications
• Have strong verbal and written communications skills
• Expertise in leading & managing Application Development, Helpdesk, L2-L3 Support and L4/PLM work per project
• Expertise in Client Communication, Delivery Planning, Leadership, Relationship & Escalation Management, Quality & Value Focused with working experience in multi-vendor engagements
• Prior working expertise in Overall Delivery Management:

           -Leading & Managing all Technical Developments across SDLC & ITIL Phases with highest quality and delivered on time, while trying to optimize the services continuously at all times
           -Ensuring that service levels are being adhered all times for eligible Incidents/Problem Tickets
 
 

• Prior working expertise in Application Development:

           -Hybrid SDLC Models in an Onshore-Offshore Model
           -Agile Development Experience with Continuous Integrations
           -Managing New Application Development, Major Enhancements, Mission Critical Application Development
 
 

• Prior working expertise in Estimations:

           -Estimating new work/tasks/requests based on team’s capacity and performance
           -Managing deliveries within the estimates provided
           -Raise Change Requests/Approval requests as desired; proactively
 
 

• Prior working expertise in Maintenance & Operations:

           -Assist project teams with problem triage, categorization (break/fix vs. enhancement), root cause analysis and ability to duplicate a problem
           -Collect, analyze and report SLA and SSS metrics data (and take corrective actions as warranted)
           -Resolve issues with application-level service performance
           -Identify, sponsor and implement continuous improvement initiatives within the SSS unit
           -Participate in on-call responsibilities 24x7x365; especially in War-Rooms (P1 and P2 Issues)
           -Demonstrated skills on Cloud Management and Virtualization
 
 

• Prior working expertise in Budget Management: Taking ownership of managing budget for the complete suite of applications
• Prior working expertise in Team & Resource Management: Hiring, Appraisals, Retention, Pyramid Management, Travel, Training, Team motivation and strong team connect, Optimize the mix of resources to obtain maximum results at lowest cost
• Prior working expertise in Quality Management: QMS compliance, ensuring superior delivery quality, continuous improvement
• Prior working expertise in Communication Management: Keeping the partners and all stakeholders informed about all engagement metrics at all times, Dashboard reporting
• Open to work in extended shifts and during US day time hours

 
 
Preferred Qualifications:

• Healthcare experience
• Familiarity with ITIL framework and IT operational best practices
• Have managed development and support for large, critical applications on multiple platforms